Returns & Exchanges
At Eye on Design, we want you to be completely enamored with your home's transformation. If a piece doesn't perfectly suit your space, our streamlined return process ensures a worry-free experience within 30 days of delivery.
Initiate Your Request
Log into your account portal or contact our concierge team with your order number to begin the return authorization process.
Prepare the Item
Carefully repackage your items in their original designer packaging, ensuring all hardware, assembly manuals, and protective inserts are included.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the exterior of your parcel, covering any previous delivery markings.
Receive Your Refund
Once our warehouse inspects the returned item for quality assurance, your refund will be issued to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing